“The Call Answering Company support Kiwi Facilities Maintenance with critical out of hours support, ensuring our inbound calls are answered and fielded to the correct engineers for immediate response. They form a major part in our aim to deliver excellent customer service day or night.”
Dan Jowett, Kiwi Facilities Maintenance
Helping you communicate effectively with your customers
The Call Answering Company, based in Hull, East Yorkshire, provides all the tools your business needs to communicate effectively with your customers.
From ensuring every phone call you receive is answered, to managing the live chat on your website, we make sure your current customers and potential new ones can always get in touch with your business when they need to.
Our friendly, professional team support you, so you have time to focus on what you do best - growing your business.
Working with businesses of all sizes
We're not a typical call centre. We work with businesses big and small, tailoring our services to your needs and supporting your growth. By taking the time to get to know your business we become an extension of your team.
Operating a year-round 24-hour service, you can relax, safe in the knowledge that our team are always there for you and your customers. You never have to worry about missing an important call ever again.
Our team are specialists in customer communication. We are on hand to support with a friendly and professional approach whatever the query.
Passionate About Customer Service
At The Call Answering Company, we are passionate about customer service and treating your business like our own. When a business works with us we commit to:
Create a bespoke solution for your customer communications
Deliver excellent customer service 24/7, 365 days a year
Deliver a professional, friendly service to your customers
We promise to represent your business with the most professional and efficient service in the UK. By integrating ourselves into your business, we will become the voice of your business; all done with passion and a smile.
Our professional 24/7 service provides the extra support your business needs to ensure you never find yourself choosing between answering an important business call, or interrupting a crucial task/meeting to answer your phone.
We support businesses of all sizes with a customisable and dedicated service, allowing you to free up time so you can focus on delivering your services, growing your business or enjoying your all-important family time.
A 24/7 service gives you the flexibility to scale up your business and provide your customers with a human being to speak to, 24-hours a day 7 days a week, making them feel valued and important.
In today’s busy world, people need to take time away from their jobs to maintain a positive work-life balance and our support has helped many business owners and their employees achieve just this.
UK Based, Family Owned
We are a family-owned business with a select team of dedicated call handlers. Your calls and customers are treated with the utmost care and we effectively become an extension of your team.
Our friendly team quickly build a rapport with your customers, ensuring a great first impression of your business. As a client, we will not only get to know your business but also the people behind your business. We will speak to you regularly to help us both improve our service to you and understand how we can support your growth.
We're fully conversant in all of the following software packages (and many more too)
If you are looking for a partner who will go above and beyond to support you, becoming an extension of your team, then browse our website to find out why other business owners put their trust in The Call Answering Company.