“The Call Answering Company support Kiwi Facilities Maintenance with critical out of hours support, ensuring our inbound calls are answered and fielded to the correct engineers for immediate response. They form a major part in our aim to deliver excellent customer service day or night.”
Dan Jowett, Kiwi Facilities Maintenance
Helping you communicate effectively with your customers
The Call Answering Company, based in Hull, East Yorkshire, provides all the tools your business needs to communicate effectively with your customers.
From ensuring every phone call you receive is answered, to managing the live chat on your website, we make sure your current customers and potential new ones can always get in touch with your business when they need to.
Our friendly, professional team support you, so you have time to focus on what you do best - growing your business.
Working with businesses of all sizes
We're not a typical call centre. We work with businesses big and small, tailoring our services to your needs and supporting your growth. By taking the time to get to know your business we become an extension of your team.
Operating a year-round 24-hour service, you can relax, safe in the knowledge that our team are always there for you and your customers. You never have to worry about missing an important call ever again.
Our team are specialists in customer communication. We are on hand to support with a friendly and professional approach whatever the query.
Passionate About Customer Service
At The Call Answering Company, we are passionate about customer service and treating your business like our own. When a business works with us we commit to:
Create a bespoke solution for your customer communications
Deliver excellent customer service 24/7, 365 days a year
Deliver a professional, friendly service to your customers
We promise to represent your business with the most professional and efficient service in the UK. By integrating ourselves into your business, we will become the voice of your business; all done with passion and a smile.
24/7 Service
Our professional 24/7 service provides the extra support your business needs to ensure you never find yourself choosing between answering an important business call, or interrupting a crucial task/meeting to answer your phone.
We support businesses of all sizes with a customisable and dedicated service, allowing you to free up time so you can focus on delivering your services, growing your business or enjoying your all-important family time.
A 24/7 service gives you the flexibility to scale up your business and provide your customers with a human being to speak to, 24-hours a day 7 days a week, making them feel valued and important.
In today’s busy world, people need to take time away from their jobs to maintain a positive work-life balance and our support has helped many business owners and their employees achieve just this.
UK Based, Family Owned
We are a family-owned business with a select team of dedicated call handlers. Your calls and customers are treated with the utmost care and we effectively become an extension of your team.
Our friendly team quickly build a rapport with your customers, ensuring a great first impression of your business. As a client, we will not only get to know your business but also the people behind your business. We will speak to you regularly to help us both improve our service to you and understand how we can support your growth.
Call Answering
Whether you are busy with other tasks or in a meeting, you need never miss another call with our Telephone Answering and Virtual Reception Services, available up to 24/7.
Our professional and dedicated service is designed to meet your specific needs.
Holiday Cover
Are you taking much-needed downtime? Do you want to spend quality, uninterrupted time with your family? Look no further.
Our flexible holiday cover ensures you can take a break secure in the knowledge that your calls will be answered by us.
Live Chat Monitoring
Are you aware that 41% of customers prefer live chat? Live chat on a website can help convert enquiries to sales.
Our live chat management service provides you with the security of knowing your customers’ enquiries are answered promptly and professionally.
Disaster Recovery
Do you have a plan in place to support and protect your business in the event of an unexpected emergency or failure of communications? Every business, no matter how large or small, should have a plan in place.
Our disaster planning service can help ensure business continuity in a multitude of circumstances. Peace of mind for minimal cost!
Virtual Numbers
Do you have a mobile phone number as the main contact on your website/sales literature?
Having a business number rather than a mobile number builds credibility and trust. However, landlines can be expensive and inconvenient.
Virtual numbers can provide you with a cost-effective solution.
Database Cleansing
Cleansing your database will help you keep in touch with existing and potential customers.
Calling contacts on your database and initiating a friendly conversation could increase your sales by identifying warm leads.
“The Call Answering Company provide an extremely efficient and professional service. Their friendly approach and versatility lends itself to any business and we would not hesitate to recommend them.”
Beryl Iveson-Smith, Building Development Company
"The Call Answering Company provide Stead Engineering with an excellent professional service, I must also add that the cost savings attributed to The Call Answering Company makes the choice to use them a no brainer. Wouldn't hesitate to recommend them."
Nathan Stead, Stead Engineering
We're fully conversant in all of the following software packages (and many more too)
If you are looking for a partner who will go above and beyond to support you, becoming an extension of your team, then browse our website to find out why other business owners put their trust in The Call Answering Company.
The Call Answering Company have a 100% 5 Star Rating. Take a look at our reviews on Trustpilot.