Our Managing Director, Sam started a Virtual Assistant business in 2007 but, as her business scaled, she realised she needed support with her call answering and customer service. However, as we're sure you can understand, it was difficult for Sam to find a partner she could trust and who would care about her business as much as she did.
In 2019 Sam, Emilie and Andy decided to work together to create a business specifically to support other businesses experiencing the same issues Sam had faced and this is how The Call Answering Company was born.
Our service is not just about answering your calls, which we excel at. We can also:
process your customers’ orders and take payments;
log fault tickets;
take bookings for your business;
manage your diary appointments/schedule;
capture new leads and add details added into your CRM portal;
manage your website live chat;
implement critical disaster recovery plans for your business
cleanse your existing database of customers.
We understand how crucial a good first impression is for customers
We value your business immensely and providing a quality, trusted and reliable service is at the heart of our company’s core values.
We work with small and medium-sized businesses in all industries, including facilities management, maintenance, security, wellbeing service providers, hospitality, trades, online retailers, professional services, IT companies, estate agents and financial services.
We are exceptionally proud of the fact that we have never lost a client due to dissatisfaction of the service provided to them.
How we work...
We will work with you to ascertain what support your business needs and will build a bespoke service around those needs.
Our experienced and professional team will be fully trained on your business, ensuring your customers receive the level of customer service you would expect from your own employees.
Based in Hull, East Yorkshire, our team are available 24 hours a day, 365 days a year and we can provide whatever level of service you need for your business, whether that is a full call management and virtual reception service, telephone answering during normal office hours, as overflow for occasions when your own team are busy or just to cover holidays/sickness.
Our family forms the foundation of our company with Emilie as our Operations Director, Sam as Managing Director and Andy as the Director looking after our finances and other support services, however our fantastic team are the heart of our company, without whom our business would not be what it is today.
Our management team.
I work with new customer enquiries and work alongside Emilie to manage and nurture new and existing clients, visiting them in person wherever possible. I also deal with all of our IT and software systems.
I am married to Andy, mum to Emilie and Katie, proud nanna to Leo and adopted mum to Bella, our black Labrador and Puddles our black and white cat.
Reading supernatural and fantasy novels on her Kindle
Cruising or anywhere hot, especially Florida, although, I love Scotland in the Winter
I make sure that our business finances remain on track and am the go-to person for anything maintenance or safety related, ensuring that all of our team are safe in the office environment.
I’m married to Sam, dad to Emilie and Katie and granddad to Leo. I also have two gorgeous pets, Bella and Puddles, who always seem to know when it is breakfast, dinner and ‘walkies’ time – Puddles the cat loves to go ‘walkies’ too!
Keeping up to date with sports and current news events
Chips and chocolate (but not together)
Anything involving shopping, particularly for sunglasses!
It is my responsibility to manage the staff and look after our existing clients as well as going out and meeting new ones. You will also find me in the office making sure the day-to-day operations of the business are running smoothly.
When I am not working, I am with my little boy, Leo. We are always out and about, either shopping or anywhere outdoors, walking about and playing around.
Pasta, pasta and pasta
Exploring, sightseeing and shopping