Calling All Busy Business Owners – We Can Help!
Posted on 18th May 2023 at 17:31
Owning your own business can be one of the most rewarding life experiences. Being your own boss and following your passion is exciting, but this comes with many unique challenges.
As a partner to many businesses, we have encountered many challenges our customers face, and we are always proud of how our services and support can take some of these away and help our clients succeed.
Let's explore some of our experiences and how The Call Answering Company is a saviour in various business challenges.
People and resources
A couple of the most significant challenges faced by business owners would be limited resources and finding the right people. We offer a team and a set of services designed to take the strain away, from being a virtual receptionist to handling enquiries and updating systems. This also helps with the problem of recruiting the right people, particularly in competitive industries and lowering staff turnover, ensuring a consistent service to your customers.
“The team at The Call Answering Company are available 24-hours a day, 365 days a year which means we do not have to employ our own in-house staff to monitor our helplines or worry about staff absences, which provides us with both a significant cost saving and confidence that our business is supported at all times.” Steve Stanbury, Wellbeing
Cash flow and finances
Many businesses may struggle to cover expenses and invest in growth opportunities without steady revenue streams. Managing cash flow requires careful planning and understanding of the business's revenue and expense cycles. For most of our customers, the cost of our outsourced support is cheaper and more productive than hiring someone to undertake the workload; something which is particularly prevalent in businesses where out-of-hours support is a necessity. This can alleviate budgets and support better cash flow planning.
“The Call Answering Company support Kiwi Facilities Maintenance with critical out-of-hours support ensuring our inbound calls are answered and fielded to the correct engineers for immediate response. They form a major part in our aim to deliver excellent customer service day or night.” Dan Jowett, Director, Facilities Management
Generating revenue and being competitive
Finding and retaining customers is another challenge for business owners. With fierce competition from all angles, businesses must work hard to attract and retain customers through exceptional customer service. We help our customers stand out from their competitors with the highest-quality call answering support tailored to their business and capture all necessary incoming enquiries and sales calls.
“Capturing the caller's information has been an invaluable assistance in continuing the growth of Envirotec Limited and ensuring that no opportunity is missed.” Rudy Krook, Air Curtain Manufacturer
Anyone who owns a business knows about their multiple roles, from the cleaner to the accountant. Juggling so many responsibilities can be overwhelming and time-consuming. Our customers benefit from the clear responsibilities they pass over to us and know they can focus on the critical roles and day-to-day running of their business.
We also support businesses with all-important holiday cover support which can be incredibly useful when taking a break is needed but the wheels on the business need to keep turning.
“The support we have received from The Call Answering Company has allowed me to focus on the day-to-day running of the business, safe in the knowledge that all calls are handled efficiently and professionally. Knowing that business calls are in great hands, I can step away from my phone”. Emily Simpkin, Business Owner, Property
We'd love to hear from you if you have a headache you think we could solve. Get in touch today.
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