Increase Leads and Sales with our Virtual Reception Service
Posted on 29th September 2021 at 15:58
There are so many daily duties that are essential to the smooth running of a business, yet they can be difficult to fit into a schedule and budget. That’s why The Call Answering Company offers a flexible and affordable virtual reception service that’s designed to take a huge weight off your shoulders.
What is virtual reception?
Hiring an in-house member of staff to deal with incoming calls is both expensive and inefficient. There may be days when their presence isn’t 100% required and other occasions when one person simply isn’t enough. You also need to factor in evenings, weekends, holidays and absenteeism, which can result in some calls not being answered for hours or even days.
Our virtual reception service gives you the peace of mind that every time someone rings your business, we’ll be there to take the call.
Exceptional service around the clock
Aside from offering a virtual reception service that’s operated 24 hours a day and 7 days a week, you can also rest assured that our call handlers will always be polite, friendly and proactive. We answer each call in your name, which enables a seamless service that represents your brand to full effect.
Attention to detail is crucial, so our call handlers will log down the caller’s name, number and email address as well as take a message. We then immediately send this information to you via email, offering the freedom to respond to the caller in your own time. You can also have access to call recordings for up to 30 days, giving you the option to listen to a call if this will prove beneficial.
Your own account manager
Customer satisfaction is extremely important to us and we treat it as a top priority. When you choose The Call Answering Company for virtual reception services, you’re introduced to a dedicated director-level account manager whose role it is to ensure that you receive the highest standard of service at all times.
Your account manager is there to discuss your changing requirements and offer expert advice regarding our services. They also oversee end-of-day, weekly and/or monthly reports that provide insight into your incoming call activity, which can be used to fine-tune your lead generation, marketing and sales strategies.
We’re dedicated to training
Everyone who works at The Call Answering Company receives comprehensive training in how to handle calls in a professional, responsible and effective manner. Due to the ever-changing nature of consumer behaviours and technology, we also invest in ongoing training to keep our team members at the top of their game.
As part of our service, you also have access to our team email to let us know about any temporary and/or short-notice updates, removing the risk of our call handlers falling behind on changes and developments within your business.
Call-related bolt-on services
We believe that every business should have access to an adaptable virtual reception service. If you’re looking for additional features, we can also offer all of the following as bolt-ons:
Diary setup (we’ll create an online calendar to optimise your time management)
Diary management (never miss a meeting or appointment)
CRM management (keep up-to-date records that facilitate business growth)
Order processing (increase your sales in a cost-efficient way)
Disaster recovery (we’re always available to ensure business continuity)
Fault ticket logging (respond to customer issues faster than ever)
Give us a call
To find out more about our flexible and affordable virtual reception service, get in touch on 0333 800 7365 or fill in our contact form.
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