Out-of-Hours Services for Business Owners
Posted on 4th October 2021 at 16:34
They say that business never sleeps, yet so many businesses are only available to answer calls and take enquiries between ‘normal’ working hours. If you want to treat your customers to the very best experience, we suggest taking a look at our out-of-hours services.
24/7 Call Answering
As our name suggests, we provide an outstanding call answering service that means you’ll never miss a call. Whether you’re in a meeting, already on the phone, taking a well-earned break or on holiday with your family, our fully trained and highly efficient call handlers are available to take the call, make a note of the key information and then send it to you via email.
When we say 24/7, we really do mean it. This versatile service is available around the clock, during weekends and even on annual holidays such as Christmas Day. This means that no matter what time of day, week or year someone contacts you, we’ll answer the call with our trademark professionalism, friendly manner and supreme attention to detail.
Live Chat Management
Businesses of all shapes and sizes are making use of live chat features on their websites as a means of engaging visitors on a deeper level. However, many opt for a chatbot, which even with a clever AI interface will never achieve the level of service delivered by an actual human. The problem is that managing live chat is both time-consuming and requires a very fast response, which can be difficult for companies to offer using in-house staff alone.
That’s where we come in, as The Call Answering Company can manage your live chat feature. We begin by discussing your needs and goals before working with you to create a concise script that covers all potential enquiries. Once up and running, we pride ourselves on answering all live chat requests in less than two minutes, ensuring that visitors to your website can always speak to an operative who acts as a seamless extension of your brand.
We’re finding that more and more facilities management companies are looking for out-of-hours services at an affordable price. Perfect for everything from landlords and estate agents to security companies, facilities management companies, entertainment venues, sports stadiums, universities, energy providers, transportation hubs and more. We know you’ll love the service we provide to customers in need of information and support.
Whether you’d like us to deliver our service during specific times or 24/7 every day of the year, simply let us know and we can begin right away.
Give us a call
To find out more about our flexible and cost-effective out-of-hours services, get in touch on 0333 800 7365 or fill in our contact form.
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