We understand the need for skilled and experienced call handlers in the facilities management industry to deal with high-priority calls and requests. The Call Answering Company is experienced in assessing calls and finding a swift solution following the individual plan of action we agree with our clients.
Assessing and triaging calls is a 24/7, 365 days a year task requiring professional support to extract important information and identify a solution. We work with the industry to handle overflow calls, escalate action, or provide a complete call management service.
The Call Answering Company provide a professional and rapid response through our 24/7 call answering service, where we are experienced in handling the demands of facilities management. We provide the reassurance of:
The right people from our hand-picked team of call handlers
The ability to manage busy periods such as nights or weekends
An understanding of the complex compliance requirements of the industry
Flexibility to adapt support as required
A consistent and professional approach
A competitive edge within the industry where customer service is critical
To discuss your business requirements, get in touch today!