Security companies - never miss a call.
Today’s security sector faces a vast range of challenges in supporting and keeping its clients safe. Customers will choose a security company based on their reputation to deliver excellent customer service and a highly responsive service.
Accessing support for routine matters or in an emergency is often required 24/7, 365 days a year. Finding the right people to manage calls and messages for security-related issues can be a challenge in current times of staff shortages and ongoing business pressures, particularly when it comes to covering night shifts and other unsocial hours.
Whether your business requires support outside of office hours only or as overflow/backup to your existing team, The Call Answering Company can tailor a support package to suit your individual business needs.
Some of the actions we currently take for clients include:
Actioning alerts from alarm monitoring companies
Actioning alerts from CCTV monitoring companies
Answering and responding to lift alarms
Liaising with on-site security teams
Booking security personnel on/off shift
Fielding calls from customers and members of the public
The Call Answering Company provide a professional and rapid response to our security business customers through our 24/7 call answering and virtual reception service, where we are experienced in handling the demands of this sector.
We provide the reassurance of:
The right people from our hand-picked team of virtual receptionists
The ability to manage busy periods
Unsocial hours support, such as nights or weekends
Flexibility to turn support on or off as required
The ability to ensure the business works efficiently without distraction
A competitive edge within the industry where customer service is critical
NOTE: This cost comparison is based on a security company client for whom we provide a 24/7 Virtual Reception Service, answering all of their inbound calls received during and outside of normal office hours and making outbound calls as required.
During office hours our team assess calls to determine whether the caller needs to be transferred to a member of our client’s team. In addition to this, after hours we also manage emergency calls relating to fire, intruder and other alerts, including security equipment faults. Our team immediately relay details of the emergency call to the appropriate on-call security office who is then able to take the necessary action.
This service is provided 24-hours a day, 365 days a year.
Employee(s) Full 24/7 Service
Average UK Annual Salary £22,000
Overheads - £11,000
holiday pay
maternity/paternity pay
overtime
employer’s NIC & pension contribution
cover for holidays, sickness, maternity and paternity leave
wasted/unproductive time (incl. breaks, socialising, sickness, etc.)
office space/rent/utilities
equipment, furniture & maintenance
software licences
supplies
training
Benefits
in-house staff
easier to supervise
other tasks can be undertaken
only working in your business
Productive Days
Average Weekdays per year = 261
Average Productive Days per year = 156
ANNUAL COST for 1 FTE
£33,000
(based on 40 hours per week)
NOTE: Approximately 4.5x FTE will be required to cover 24/7
£148,500
Outsourced Virtual Reception Service Full 24/7 Service
Average Annual Cost £5,680
Overheads - £0
None!
Benefits
No salary uplift for unsocial hours
Access to a whole team
Experienced call handlers
No downtime (leave/breaks)
No employer responsibility
Fully trained on your business
Calls answered in business name
For a fraction of the cost of in-house employees, you will have access to an entire team of experienced, friendly and professional virtual receptionists, who will answer your calls as if they were part of your business.
Productive Days
Average Weekdays per year = 261
Average Productive Days per year = 261
TOTAL ANNUAL COST
£5,680
(including VAT)
Find out how we can save you money through our cost comparison tables
To discuss your business requirements, get in touch today!
Call Answering
Whether you are busy with other tasks or in a meeting, you need never miss another call with our Telephone Answering and Virtual Reception Services, available up to 24/7.
Our professional and dedicated service is designed to meet your specific needs.
Holiday Cover
Are you taking much-needed downtime? Do you want to spend quality, uninterrupted time with your family? Look no further.
Our flexible holiday cover ensures you can take a break secure in the knowledge that your calls will be answered by us.
Live Chat Monitoring
Are you aware that 41% of customers prefer live chat? Live chat on a website can help convert enquiries to sales.
Our live chat management service provides you with the security of knowing your customers’ enquiries are answered promptly and professionally.
Disaster Recovery
Do you have a plan in place to support and protect your business in the event of an unexpected emergency or failure of communications? Every business, no matter how large or small, should have a plan in place.
Our disaster planning service can help ensure business continuity in a multitude of circumstances. Peace of mind for minimal cost!
Virtual Numbers
Do you have a mobile phone number as the main contact on your website/sales literature?
Having a business number rather than a mobile number builds credibility and trust. However, landlines can be expensive and inconvenient.
Virtual numbers can provide you with a cost-effective solution.
Database Cleansing
Cleansing your database will help you keep in touch with existing and potential customers.
Calling contacts on your database and initiating a friendly conversation could increase your sales by identifying warm leads.