Many customers enjoy the convenience of live chat and the fact they can ask a question without picking up the phone. This could be the difference between winning a new customer or not.
However, managing and responding to live chat queries can often be time-consuming and not always workable in industries where you find yourself away from the phone or office at regular intervals. The Call Answering Company takes this pressure away from you by being on standby to answer your customers' or clients' enquiries.
Many businesses opt for a chatbot on their website but this can be frustrating and impersonal for customers, resulting in a poor customer experience on your website. Our live chat is manned by humans for humans, ensuring that every query is answered accurately and efficiently.
We believe in the personal touch and this can only be achieved by getting to know the ins and outs of your business, meaning we always provide the best information for your customers.
We pride ourselves on answering all live chat requests within less than 2 minutes. Using a bespoke script that we create with each client, we answer all enquiries in a timely and confident manner. We become an extension of your team so that every customer leaves the chat satisfied with the information they were looking for.
A recent survey found that live chat had the highest satisfaction level of any customer service channel. With customers praising the convenience and speed of live chat, plus the cost-saving benefit of not having to sit on hold for hours. Live chat is also a great way to set yourself apart from your competitors in a crowded market.