Many customers enjoy the convenience of live chat and the fact they can ask a question without picking up the phone. This could be the difference between winning a new customer or not. 
 
However, managing and responding to live chat queries can often be time-consuming and not always workable in industries where you find yourself away from the phone or office at regular intervals. The Call Answering Company takes this pressure away from you by being on standby to answer your customers' or clients' enquiries. 
Many businesses opt for a chatbot on their website but this can be frustrating and impersonal for customers, resulting in a poor customer experience on your website. Our live chat is manned by humans for humans, ensuring that every query is answered accurately and efficiently.  
We believe in the personal touch and this can only be achieved by getting to know the ins and outs of your business, meaning we always provide the best information for your customers. 
We pride ourselves on answering all live chat requests within less than 2 minutes. Using a bespoke script that we create with each client, we answer all enquiries in a timely and confident manner. We become an extension of your team so that every customer leaves the chat satisfied with the information they were looking for. 
A recent survey found that live chat had the highest satisfaction level of any customer service channel. With customers praising the convenience and speed of live chat, plus the cost-saving benefit of not having to sit on hold for hours. Live chat is also a great way to set yourself apart from your competitors in a crowded market. 
"This company is the most professional call answering company I have dealt with to date. I now have confidence that my business is in good hands. I can always speak to someone when I need to and they are extremely flexible to suit my business needs." 
Yasmin Hussan 
 
 
 
 
 
 
 
So, what are you waiting for? Get in touch today if you want to hear more about how we can help you improve your customer engagement 

Phone Answering Services 

Our call answering service means you can focus on your business, safe in the knowledge that every call to your business will be answered. Our professional team of call handlers operate 24/7, 365 days a year. 

Virtual Numbers 

Many businesses use virtual numbers to help manage their customer communications. A virtual phone number is a number which is not tied to a specific phone line. 

Admin Support 

Effective communication with your customers and clients is both the starting and finishing point for all business. Our admin support services have been designed to offer an all-round package to help you communicate better! 
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