As a family-run business ourselves, we understand how important a quality call handling service can be. Our team are as passionate about your business as you are. We understand that missing a call could result in losing a new business opportunity or compromising customer service. The Call Answering Company works on your behalf to ensure you never miss a call again, with a bespoke script created with you. 

24/7 Service 

A big concern for business owners is missing a call whilst in a meeting, on holiday or outside of business hours. Our 24-hour telephone answering service ensures this never happens. We help businesses like yours with a professional and dedicated service. This allows you to free-up time so you can focus on delivering your services. We are not an impersonal call centre; we help you grow your business. 

Personal & Bespoke 

Our bespoke service ensures that both new and existing clients speak to a friendly voice and never a voicemail. You will never miss a client call again. We take the time to understand your business so we can recommend the best solution for you. You choose when you want our expert telephone handlers to take care of your calls and what information is gathered during the call. All calls are answered as your business, meaning customers have a consistent and professional experience. 

UK Based, Family Run 

We are a family-run business with a select team of dedicated call handlers. We treat your calls and customers with the utmost care and become an extension of your team. Our friendly team quickly build a rapport with your customers, ensuring a great first impression of your business. As a client, we will not only get to know your business, but also the people behind your business. We speak to all our clients regularly to help us both improve our service to you and understand how we can support your growth. 
"We have now been working with Sam and her team since 2019 following a recommendation. Answering phones for dozens of different companies must be incredibly difficult but they are always on hand to do this and follow additional instructions we may give. Really pleased and highly recommended." 
Gary Robinson 
If you are looking to outsource your call answering to a professional company then look no further than The Call Answering Company. We would love to hear more about your business and understand how we can help over a coffee. 

Admin Support 

Effective communication with your customers and clients is both the starting and finishing point for all business. Our admin support services have been designed to offer an all-round package to help you communicate better! 

Live Chat Management 

In today's digital age, having a live chat function on your website is essential. This could be the difference between winning a new customer or not. 

Virtual Numbers 

Many businesses use virtual numbers to help manage their customer communications. A virtual phone number is a number which is not tied to a specific phone line. 
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