Our service is available 24 hours a day, 365 days a year and will be tailored to suit your specific requirements, including full 24/7, office hours, as overflow for those occasions when your in-house staff are busy on other calls or with other tasks, or to cover your staff holidays.
There are many elements to our service, for example:
Service hours available up to 24/7, 365 days a year
Standard Telephone Answering Service during office hours (ideal for small businesses)
Full Call Management and Virtual Reception Service
Holiday cover
End of day/week/month reports
Out-of-hours Voicemail System
Call transfers
Online Diary Management
Online CRM Management
Order Processing
Fault Ticket Logging
Disaster Recovery Planning
Access to call recordings
Website Live Chat Monitoring
Virtual Numbers
Access to a Director-level Account Manager
Database cleansing
The service we provide is bespoke and based on your specific needs, not on pre-built packages.
We work on the basis that one size does NOT fit all and it is for that reason we are unable to provide package prices.
Telephone Answering Service from £40 per month.
Virtual Reception Service from £50 per month.
Website Live Chat Monitoring from £60 per month.
Holiday Cover from £20 per day.
Virtual Numbers from £22 per month.
Database cleansing from £195 per day.
Disaster Recovery from £30 per month.
prices quoted exclude VAT
More cost-effective than full-time employees
Whatever level of service you need, you will only pay us for the time we actually spend working on your account, unlike employees who must be paid, even if there are no calls to answer, no work to do or they on are leave, i.e. holiday, sickness, maternity / paternity.
Outsourcing to The Call Answering Company can provide you with a cost-effective, professional and reliable solution
“I would be lost without the service you provide. I get call logs as they happen and also weekly summaries to remind me. You give my clients a friendly point of contact when I'm busy with day to day work.”
David Hickinson
Cost Saving Analysis
See how a Virtual Reception Service can deliver savings in excess of £14,000
NOTE: This cost comparison is based on a busy online retailer client for whom we provide a full Virtual Reception Service - answering all inbound calls, advising customers, processing orders, taking payments and making related outbound calls, Monday to Friday between 8.30am and 6.00pm.
Full-time Employee Monday-Friday 8.30am-5.30pm
Average UK Annual Salary £22,000
Overheads
holiday pay
maternity/paternity pay
overtime
employer’s NIC & pension contribution
temporary staff to cover holidays/sickness/maternity and paternity leave
wasted/unproductive time (including coffee breaks, socialising, sickness, etc.)
office space/rent/utilities
equipment, furniture & maintenance
software licences
supplies
training staff
HR
Productive Days
Average Weekdays per year = 261
Average Productive Days per year = 156
TOTAL ANNUAL COST
£33,000
(based on 40 hours per week)
Outsourced Virtual Reception Service Team Monday-Friday 8.30am-6.00pm
Average Annual Cost £15,861
Overheads
Zero
Benefits
A whole team of experienced, friendly and professional call handlers to answer your calls as if they were part of your business.
Productive Days
Average Weekdays per year = 261
Average Productive Days per year = 261
TOTAL ANNUAL COST
£15,861
(including VAT)
Find out how we can save you money through our cost comparison tables
Outsourcing to The Call Answering Company can provide you with a cost-effective, professional and reliable solution
If you are looking for support for your customer communications and want a partner who understands your challenges, please get in touch, we'd love to have a chat.