As a family-run business ourselves, we understand how important a quality call handling service can be. 
Our team are as passionate about your business as you are. We understand that missing a call could result in losing a new business opportunity or compromising customer service. The Call Answering Company works on your behalf to ensure you never miss a call again, with a bespoke script created with you. 

Telephone Answering Service 

If you need your calls to be answered during office hours only, then our standard Telephone Answering Service is the perfect and most cost-effective solution for you. 
Our professional team will answer your calls as if they are your employees and collect your caller’s name and contact number, together with the reason for their call, advising your caller that you will contact them according to your instructions. Our call handler will then send you an email containing all of the details collected, so that you can respond to your caller accordingly. 
Service includes: 
Available Monday-Friday 8:30am-6:00pm (excluding bank holidays) 
Calls answered in your name 
Name, number and a brief message taken 
Instant email notification for each inbound call 
Dedicated director-level account manager 
Ongoing team training 
Access to team email for temporary updates 
Out-of-hours voicemail can be added as a Bolt-On 

Virtual Reception Service 

A big concern for business owners is missing an important call whilst in a meeting, on holiday or outside of office hours. 
Our 24-hour Virtual Reception Service ensures this never happens. We help businesses like yours with a professional and dedicated service, customised to your precise needs. This allows you to free up time so that you can focus on delivering your services. We are not an impersonal call centre; we are here to help you grow your business. 
Service includes: 
Available up to 24/7 
Calls answered in your name 
Name, number, email and a message taken 
Bespoke information can be collected from callers 
FAQs can be answered 
Instant email and one SMS notification for each inbound call 
End of day / week / month reporting 
Dedicated director-level account manager 
Access to call recordings (up to 30 days rolling) 
Ongoing team training 
Access to team email for temporary updates and short notice updates 
Bolt-Ons can be added as required: 
Call transfers 
Diary management 
CRM management 
Accessing your own portal to add information 
Order processing 
Fault ticket logging 

Onboarding Process 

1. Initial discovery call conducted with you, to ascertain what specific support you need. 
2. Agreement sent to you detailing the service provision discussed and agreed during your discovery call. 
3. Initial set-up document sent, for completion by you. This document contains all of the information we need to set up your account on our software. 
4. Once the signed agreement and completed set-up documents are returned, we will start to set up your account. 
5. During the set-up process, if we have any questions we will email them to you or arrange a call to discuss in more detail. 
We can also arrange to visit your premises in order to meet your team or see your internal processes for ourselves, if you feel this would benefit of our team in any way. 
6. When account set up is complete, test messages will be sent to you by email to (a) confirm that messages are being sent correctly, and (b) enable you to check the layout/content of the messages meets with your approval. 
7. Once you are happy with the format of the messages, we will provide you with a number to divert your calls to (DDI number) and agree a date for the service to go ‘live’. 
If you are looking to outsource your call answering to a professional company then look no further than The Call Answering Company. We would love to hear more about your business and understand how we can help over a coffee. 
Call Answering 
Whether you are busy with other tasks or in a meeting, you need never miss another call with our Telephone Answering and Virtual Reception Services, available up to 24/7. 
Our professional and dedicated service is designed to meet your specific needs. 
Holiday Cover 
Are you taking much-needed downtime? Do you want to spend quality, uninterrupted time with your family? Look no further. 
Our flexible holiday cover ensures you can take a break secure in the knowledge that your calls will be answered by us. 
Live Chat Monitoring 
Are you aware that 41% of customers prefer live chat? Live chat on a website can help convert enquiries to sales. 
Our live chat management service provides you with the security of knowing your customers’ enquiries are answered promptly and professionally. 
Disaster Recovery 
Do you have a plan in place to support and protect your business in the event of an unexpected emergency or failure of communications? Every business, no matter how large or small, should have a plan in place. 
Our disaster planning service can help ensure business continuity in a multitude of circumstances. Peace of mind for minimal cost! 
Virtual Numbers 
Do you have a mobile phone number as the main contact on your website/sales literature? 
Having a business number rather than a mobile number builds credibility and trust. However, landlines can be expensive and inconvenient. 
Virtual numbers can provide you with a cost-effective solution. 
Database Cleansing 
Cleansing your database will help you keep in touch with existing and potential customers.  
Calling contacts on your database and initiating a friendly conversation could increase your sales by identifying warm leads. 
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