How does it work?
We provide you with a DDI (direct dial inwards) number which you divert your phone to. Just ask your telephone provider on how to do this or if they can do it for you.
Can you patch calls through to my mobile and landline?
Yes we can!
Can you book appointments in my online diary?
Yes we can. You will need to provide us with a link to your online diary together with login credentials and we will schedule appointments according to your instructions.
Can you take orders and process payments?
Yes. We can take orders via email only or by logging into your own software/platform, or we can simply place an order on your website; whichever method you prefer. If you would like us to take payments, you will need to provide us with login credentials and training on your software.
Do you offer out of hours telephone answering?
Yes. We offer 24/7 or any hours that your business requires. So we could do just weekends or just evenings – whatever suits your business.
How do I get my messages?
We will send you an email with details of who the call was from and why they called. We can also send you an SMS message with the caller’s name and contact number so as to bring the email to your attention.
Do I have to have my phones diverted all of the time?
Not at all. You can divert your phone whenever you wish as long as we have enough notice. We cover 24/7 so whenever you need telephone cover we are here. For example, if you have specific days and times each week when you are busy we could just cover those periods.
How much does it cost?
That will completely depend on which services you require and whether you need a standard package or a bespoke package tailored specifically for your business.
What information do you take from callers?
We can take whatever information you need, whether that be a simple name, contact number and message or more in depth information such as answers to specific questions you require us to ask. All of the relevant information will be in the email we send to you following the call.
Can you use our CRM Software?
Yes. You will need to provide us with login credentials and training on how to use your CRM software and we are good to go.
Can you provide me with a telephone number that I can advertise on my website and other promotional material?
Yes we can. We can provide you with 01, 02, 03 and 08 virtual telephone numbers. You can have as many numbers as you need and they do not even have to be geographic to where you are based, i.e. if you are based in East Yorkshire, you could still have a London telephone number.
Do you offer live chat?
Yes. We provide you with some coding to put onto your website portal, which then allows us to answer your customers’ queries on our chat portal.
How often will I receive my messages?
We usually send messages to you immediately after the call has ended. However, messages can be sent according to your preference, i.e. at a specific time of the day. We can also send you a full list of your messages at the end of each day/week/month, either listed within the email or as a spreadsheet attachment.
How do virtual telephone numbers work?
As these numbers are virtual, you do not need to have a landline to use them. As such, the virtual number can be programmed to divert incoming calls to whatever telephone you prefer, i.e. your mobile, your home/office landline or your answering service. If you only have a mobile phone and do not want to put that number on your business stationary or marketing material, a virtual number is the ideal solution.