Personal & Bespoke
Our bespoke service ensures that your new and existing customers speak to a friendly voice and not a voicemail. You will never miss a customer call again.
We take the time to understand your business so we can recommend the best solution for you. You choose when you want our expert call handlers to take care of your calls and what information is gathered during the call. All calls are answered as your business, meaning customers have a consistent and professional experience.
Call Answering
Whether you are busy with other tasks or in a meeting, you need never miss another call with our Telephone Answering and Virtual Reception Services, available up to 24/7.
Our professional and dedicated service is designed to meet your specific needs.
Holiday Cover
Are you taking much-needed downtime? Do you want to spend quality, uninterrupted time with your family? Look no further.
Our flexible holiday cover ensures you can take a break secure in the knowledge that your calls will be answered by us.
Live Chat Monitoring
Are you aware that 41% of customers prefer live chat? Live chat on a website can help convert enquiries to sales.
Our live chat management service provides you with the security of knowing your customers’ enquiries are answered promptly and professionally.
Disaster Recovery
Do you have a plan in place to support and protect your business in the event of an unexpected emergency or failure of communications? Every business, no matter how large or small, should have a plan in place.
Our disaster planning service can help ensure business continuity in a multitude of circumstances. Peace of mind for minimal cost!
Virtual Numbers
Do you have a mobile phone number as the main contact on your website/sales literature?
Having a business number rather than a mobile number builds credibility and trust. However, landlines can be expensive and inconvenient.
Virtual numbers can provide you with a cost-effective solution.
Database Cleansing
Cleansing your database will help you keep in touch with existing and potential customers.
Calling contacts on your database and initiating a friendly conversation could increase your sales by identifying warm leads.
“I have used the Call Answering Company for quite some time now and can honestly, say they are amazing. They have never let us down and have always had good feedback from the customers who have been put through to them. They are very responsive to any questions and are very thorough in their explanations of their packages. I would highly recommend this incredible company.”
Milestone Homes
Resellers
We work closely with other call answering companies for whom we provide a ‘white labelled’ service.
Not all telephone answering companies are able to provide an in-house 24/7 service. However, we have our own team of call handlers working 24-hours a day, 365 days a year which means we are able to partner with other companies to provide an out-of-hours service to their customers.
‘White labelling’ our service means that we ‘become’ the company we have partnered with. Our software links to the company’s own email system resulting in any messages to their clients being sent from their own email address.
If you are currently providing a telephone answering service which is restricted in terms of operational hours, we would love to chat with you to discuss how our white labelled service could benefit your business and provide your clients with an enhanced service and customer experience.
Onboarding Process
1. Initial discovery call conducted with you, to ascertain what specific support you need.
2. Agreement sent to you detailing the service provision discussed and agreed during your discovery call.
3. Initial set-up document sent, for completion by you. This document contains all of the information we need to set up your account on our software.
4. Once the signed agreement and completed set-up documents are returned, we will start to set up your account.
5. During the set-up process, if we have any questions we will email them to you or arrange a call to discuss in more detail.
We can also arrange to visit your premises in order to meet your team or see your internal processes for ourselves, if you feel this would benefit of our team in any way.
6. When account set up is complete, test messages will be sent to you by email to (a) confirm that messages are being sent correctly, and (b) enable you to check the layout/content of the messages meets with your approval.
7. Once you are happy with the format of the messages, we will provide you with a number to divert your calls to (DDI number) and agree a date for the service to go ‘live’.
If you are looking for support for your customer communications and want a partner who understands your challenges, please get in touch, we'd love to have a chat.