Many customers enjoy the convenience of live chat and the fact they can ask a question without picking up the phone. This could be the difference between winning a new customer or not.
However, managing and responding to live chat queries can often be time-consuming and not always workable in industries where you find yourself away from the phone or office at regular intervals. The Call Answering Company takes this pressure away from you by being on standby to answer your customers' or clients' enquiries.
Many businesses opt for a chatbot on their website but this can be frustrating and impersonal for customers, resulting in a poor customer experience on your website. Our live chat management service is manned by humans for humans.
We believe in the personal touch and this can only be achieved by getting to know the ins and outs of your business, meaning your customers’ enquiries are answered accurately and effectively and they are always provided with the best possible information.
We pride ourselves on answering all live chat requests within less than 2 minutes. Using a bespoke script that we create with each client, we answer all enquiries in a timely and confident manner. We become an extension of your team so that every customer leaves the chat satisfied with the information they were looking for.
A recent survey found that live chat had the highest satisfaction level of any customer service channel. With customers praising the convenience and speed of live chat, plus the cost-saving benefit of not having to sit on hold for hours. Live chat is also a great way to set yourself apart from your competitors in a crowded market.
"This company is the most professional call answering company I have dealt with to date. I now have confidence that my business is in good hands. I can always speak to someone when I need to and they are extremely flexible to suit my business needs."
Yasmin Hussan
Onboarding Process
1. Initial discovery call conducted with you, to ascertain what specific support you need.
2. Agreement sent to you detailing the service provision discussed and agreed during your discovery call.
3. Initial set-up document sent, for completion by you. This document contains all of the information we need to set up your account on our software.
4. Once the signed agreement and completed set-up documents are returned, we will start to set up your account.
5. During the set-up process, if we have any questions we will email them to you or arrange a call to discuss in more detail.
We can also arrange to visit your premises in order to meet your team or see your internal processes for ourselves, if you feel this would benefit of our team in any way.
6. When account set up is complete, test messages will be sent to you by email to (a) confirm that messages are being sent correctly, and (b) enable you to check the layout/content of the messages meets with your approval.
7. Once you are happy with the format of the messages, we will provide you with a number to divert your calls to (DDI number) and agree a date for the service to go ‘live’.
So, what are you waiting for? Get in touch today if you want to hear more about how we can help you improve your customer engagement
Call Answering
Whether you are busy with other tasks or in a meeting, you need never miss another call with our Telephone Answering and Virtual Reception Services, available up to 24/7.
Our professional and dedicated service is designed to meet your specific needs.
Holiday Cover
Are you taking much-needed downtime? Do you want to spend quality, uninterrupted time with your family? Look no further.
Our flexible holiday cover ensures you can take a break secure in the knowledge that your calls will be answered by us.
Live Chat Monitoring
Are you aware that 41% of customers prefer live chat? Live chat on a website can help convert enquiries to sales.
Our live chat management service provides you with the security of knowing your customers’ enquiries are answered promptly and professionally.
Disaster Recovery
Do you have a plan in place to support and protect your business in the event of an unexpected emergency or failure of communications? Every business, no matter how large or small, should have a plan in place.
Our disaster planning service can help ensure business continuity in a multitude of circumstances. Peace of mind for minimal cost!
Virtual Numbers
Do you have a mobile phone number as the main contact on your website/sales literature?
Having a business number rather than a mobile number builds credibility and trust. However, landlines can be expensive and inconvenient.
Virtual numbers can provide you with a cost-effective solution.
Database Cleansing
Cleansing your database will help you keep in touch with existing and potential customers.
Calling contacts on your database and initiating a friendly conversation could increase your sales by identifying warm leads.