Being Competitive And Compliant In Facilities Management
In the facilities management sector, being responsive to requests for support is central to business operations. In an industry competing on service-level agreements, meeting targets and quotas for clients can be the lifeblood of the business.
A swift response while being essential is not the only consideration. Being responsive, and maintaining compliance and safety issues through channelling calls to the right areas is critical.
Our approach to handling these challenges is working with our clients to develop a bespoke framework for handling calls. For many of our clients, outsourcing maintenance calls 24/7 to enable the swift identification of jobs and escalation to field-based technical staff. We work with our clients to implement procedures to manage an entire call out from start to finish.
In our experience, this gives our clients a competitive edge, whether we work alongside existing departments at busy times or handle the entire outsourcing, this allows staff within the business to focus on core operations.
We have also experienced first-hand the importance of detailed reports and insights on call handling and escalation for our clients so they can demonstrate excellent service levels, along with adhering to compliance and safety matters.
The Call Answering Company provide a professional and rapid response to our facilities management clients through our 24/7 call answering service, where we are experienced in handling the complexities of this sector. We provide the reassurance of:
The right people from our hand-picked team of call handlers
The ability to manage busy periods such as nights or weekends
An understanding of the complex compliance requirements of the industry
Flexibility to turn support on or off as required
A consistent and professional approach
A competitive edge within the industry where customer service is critical
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