The Importance Of Being Responsive In Security
Posted on 25th January 2022 at 15:47
As with many industries, in the security business, there is no question of the value of business support and good customer service to ensure success. The type of services provided means people and businesses depend on your knowledge and service to keep their business safe and running.
A security business's first opportunity to reassure their clients they can be depended upon to keep their property and possessions safe 24/7 is through a telephone call. A client calling with a potential emergency requires more than an automated service or voice message. A reassuring voice offering understanding and care is crucial.
In a competitive industry with a reputation at the heart, managing customer interactions and support for those requiring help should be professional and streamlined. According to recent research conducted by Hubspot, 33% of customers become frustrated by waiting on hold. 33% are most frustrated by repeating themselves to multiple support reps. In this time-critical sector, there is a need to ensure calls are answered the first time and handled swiftly, getting messages to the relevant department to manage safety and ensure customer satisfaction.
Our expertise in working with our clients to develop a bespoke support service for their business helps us stand out from the competition. We are experienced in handling a wide range of sensitive matters involving security and safety. We have built our business on a solid infrastructure to reassure our clients and ensure security calls and enquiries are handled effectively.
The Call Answering Company provide a professional and rapid response to our security business customers through our 24/7 call answering service, where we are experienced in handling the demands of this sector. We provide the reassurance of:
The right people from our hand-picked team of call handlers
The ability to manage busy periods such as nights or weekends
Flexibility to turn support on or off as required
The ability to ensure the business works efficiently without distraction
A competitive edge within the industry where customer service is critical
To discuss your business requirements, get in touch today
Get in touch on 0333 800 7365 or fill in our contact form.
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