Em Lets is a busy and growing property development and lettings company based in East Yorkshire. They work with landlords to maximise their property investment through redevelopment and long-term letting solutions covering buy-to-let and houses of multiple occupancies.
At the heart of their business is providing excellent customer service and a high-quality experience for landlords, investors and tenants.
The Call Answering Company supports the Em Lets team with an outsourced call answering service. The property sector is fast-moving and competitive, and responding to tenants and landlords the first time around is critical to their operations and service levels. Calls from both sides require detail, attention and,
in some cases, a prioritised response.
Following several local recommendations, Em Lets chose to work with The Call Answering Company due to their ability to understand their business processes and field maintenance calls from tenants to contractors or appropriate maintenance teams for action. The Call Answering Company team works to a set procedure to manage a response or brief for Em Lets, ensuring the highest customer service levels.