What issues/problems were you facing with your phone answering?
During the Pandemic and Lockdown period, we made some material changes to the way the company conducted business with work-from-home initiatives. As a result, the company structure changed somewhat which resulted in the phones being answered by whoever was available in the office. This was far from ideal and we needed a new solution hence starting the discussions with Sam Waslin of The Call Answering Company.
What made you choose The Call Answering Company?
After an extensive search and a few trials with other companies, we soon realised that what The Call Answering Company offered was a very personal and professional service whilst still maintaining that family business ethos which suited Envirotec Limited down to the ground.
How has The Call Answering Company helped?
The key and most important aspect have been maintaining Envirotec Limited’s 4 ring policy to answer calls and ensuring that all calls are answered in a consistent way, presenting the image and mission statement of Envirotec Limited. Added to this, the triage process following the initial call answering has assured less time wasted by our employees answering calls not meant for them. Passing the call to the correct person within the business is key for us and also beneficial to the caller. In addition, capturing the caller's information has been an invaluable assistance in continuing the growth of Envirotec Limited and ensuring that no opportunity is missed.
Rudy Krook, Head of Commercial, Envirotec