We as a company would be more than happy to recommend 'The call Answering Company ' to any business requiring remote reception, or out-of-hours call services.
Almost a year ago to the day we took on the operation of a 20-room aparthotel in the old town of Hull. Though the hotel was designed to run remotely with state-of-the-art door systems and cameras, it is also important that our guests are able to contact us day and night. One answer would have been to have multiple staff operating 24 hours this of course would have been a big drain on finances.
After a couple of false starts with online answering services that did not operate 24 hours or just did not deliver a good service, we discovered Sam and the 'The Call Answering Company' After our first meeting we felt confident that the company was listening to what we required and not just taking a one size fits all approach.
We have been using the service for just under a year and we would now be lost without them! The service is always very efficient and reliable with well-trained knowledgeable and polite staff. The company has now integrated our online booking systems and can deal with customer bookings and queries directly. This has freed up our time to concentrate on improving and expanding our hotel offering along with a seamless booking system for our guests.
It is refreshing to find a company that does what it says on the tin and is prepared to go the extra mile.
Philip Brignell, Green Ginger House