What issues/problems were you facing with your phone answering?
We realised that we were missing some of our calls being answered when we were either on the phone already or out at meetings. Having an answering machine just didn’t feel professional. We knew there had to be a better option as we felt we were potentially missing leads.
What made you choose The Call Answering Company?
They already had a good reputation locally and we knew of them through local networking. After having a call with Sam, the process was easily explained and we were able to get across what we needed. Outsourcing this service made financial sense and was one less thing we needed to manage in-house. They also had a great website with helpful information that personalised the business and the people in the team!
How has The Call Answering Company helped?
Having a first point of contact that reassures a client that we’re available to listen to what they need is really important. They follow a script, collect all the details we need and seconds later we’ll receive a text message AND an email. It’s been a real game-changer. We can follow up quickly and we also have a record of who called and when.
What have been the benefits to your business?
We’ve picked up more business because the calls are being answered. We found that if a potential new client didn’t get to speak to someone, they may call a competitor or look elsewhere. We know we can trust them when we’re away, in meetings or just busy with our day to day work to make sure the first contact someone has with our business is a positive one!
Nic Johnson, Director, It'seeze Websites