Kiwi Facilities Maintenance LTD, based in the North of England, are a reactive and planned maintenance company providing mechanical, electrical and fabric maintenance as well as planned servicing and testing.
Their service is predominantly set up for fast food and beverages outlets, as well as High Street restaurant chains and the housing sector.
The Call Answering Company support the Kiwi Facilities Maintenance team with answering and managing calls on an out-of-hours basis. Kiwi receives a high volume of out-of-hours calls relating to urgent maintenance across a range of services, including electrical, gas, plumbing and locksmith duties to name a few. We have developed a bespoke framework for handling callout requests from start to finish by filtering them through to their team of engineers to ensure a swift response is made.
The organisation prides itself on providing a professional and transparent service, ensuring both preventative maintenance measures and compliance is in place for all their clients. Furthermore, responding to the hospitality sector to ensure minimal disruption for their clients is essential. The Call Answering Company provides a much needed, flexible and professional support service for their needs.
“The Call Answering Company support Kiwi Facilities Maintenance with critical out of hours support ensuring our inbound calls are answered and fielded to the correct engineers for immediate response. They form a major part in our aim to deliver excellent customer service day or night”
Dan Jowett
Managing Director
We’d love to hear more about your business and understand how we can help over a coffee.